How To Reset NTSA TIMS Password @KenyanTraffic

How To Reset NTSA TIMS Password @KenyanTraffic

Step 1: Visit NTSA TIMS Account Portal at https://tims.ntsa.go.ke/login_csp.jsp

The first in this process involves you visiting the NTSA TIMS account portal using the link provided above.

visit ntsa tims account portal

Step 2: Click on Forgot Your Password Link

The next step is clicking on the Forgot your password link that is located just below the sign in button. This is as shown below.


click on forgot your password link

Step 3: Enter your Username/ID Number

In this step, you are supposed to enter your username/ID number. In our case, since we are resetting the NTSA password for an individual (Kenyan Citizen), we are going to use ID number and the status as Citizen

enter your username or id number

Once you have entered your ID number, click on the submit button to proceed to the next step.

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Step 4: NTSA TIMS Authentication Identity

This is the step whereby the NTSA TIMS portal verifies the authenticity of your identity i.e. if you are the real owner of the NTSA TIMS account portal that you are trying to reset the password for. This is as shown below.

ntsa tims authentication identity

You always have to ensure that the last four digits of the mobile number displayed above is yours. This way, you will be able to receive the NTSA sms with your verification code.

Step 5: Click on the Get Verification Code button

In this step, you are supposed to click on the Get verification code button so as to receive the verification code via SMS. An illustration is shown below.

get verification code from ntsa

Once you have clicked on the Get verification code button, an sms will be sent to your mobile number with your verification code that you will enter in the verification information box and then click on submit button. This is as shown below.

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ntsa verification code

enter ntsa verification code

Once you have entered your NTSA verification code, click on the submit button to proceed to the next step.

Step 6: Set New NTSA Password

In this step, you are supposed to set your new NTSA TIMS account password. You should use a password but is strong and also memorable so as not to forget it.

set new ntsa password

Once you have entered your new NTSA password, click on the submit button to complete the process of resetting NTSA TIMS account password. Once you have done that successfully you should be able to see the final screen as shown below.

reset your ntsa password

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