{"id":8587,"date":"2025-01-01T17:40:23","date_gmt":"2025-01-01T14:40:23","guid":{"rendered":"https:\/\/www.magaripoa.com\/?p=8587"},"modified":"2025-01-01T17:40:23","modified_gmt":"2025-01-01T14:40:23","slug":"errors","status":"publish","type":"post","link":"https:\/\/www.magaripoa.com\/gari\/errors\/","title":{"rendered":"Common Errors and Solutions when using NTSA TIMS account to process documents"},"content":{"rendered":"<p><span style=\"color: #000000;font-size: 12pt\"><strong>The Person is Not found. Please check serial number or The Pin and ID Serial number do not match<\/strong>: <\/span><\/p>\n<p><span style=\"color: #000000;font-size: 12pt\">Most of the time, you get this error if you replaced your ID card and the serial number changed. TIMS system still detects your previous ID serial number. Try using the previous ID serial number or forward your KRA pin and ID number to NTSA so that they may update your details in their systems.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;font-size: 12pt\"><strong>Driving School Missing<\/strong>: Ask your driving school to update their details on the TIMS portal.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;font-size: 12pt\"><strong>Details Missing<\/strong>: If you had previously registered with NTSA Ecitizen portal, your PDL details were migrated to TIMS. If your NTSA Ecitizen PDL details are missing in your TIMs Account then it means they were not correctly migrated. You need to visit NTSA offices so that they can correct error.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #000000;font-size: 12pt\"><strong>NTSA Contacts<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;font-size: 12pt\">You can contact NTSA with any queries using the following media:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;font-size: 12pt\"><strong>Email<\/strong>: info@ntsa.go.ke<\/span><\/li>\n<li><span style=\"color: #000000;font-size: 12pt\"><strong>Phone<\/strong>: 0709932300<\/span><\/li>\n<li><span style=\"color: #000000;font-size: 12pt\"><strong>Address<\/strong>: Hill Park Building; Upper Hill, Nairobi Kenya<\/span><\/li>\n<li><span style=\"color: #000000;font-size: 12pt\"><strong>Facebook<\/strong>:\u00a0<a style=\"color: #000000\" href=\"https:\/\/www.facebook.com\/ntsamedia\/\">ntsamedia<\/a><\/span><\/li>\n<li><span style=\"color: #000000;font-size: 12pt\"><strong>Twitter<\/strong>:\u00a0<a style=\"color: #000000\" href=\"https:\/\/twitter.com\/ntsa_kenya\">@ntsa_kenya<\/a><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Person is Not found. Please check serial number or The Pin and ID Serial number do not match: Most of the time, you get this error if you replaced your ID card and the serial number changed. TIMS system still detects your previous ID serial number. Try using the previous ID serial number or&#8230;<\/p>\n","protected":false},"author":1,"featured_media":8588,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","cybocfi_hide_featured_image":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1776],"tags":[],"class_list":["post-8587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ntsa-kra-services"],"jetpack-related-posts":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/sej6K6-errors","jetpack_likes_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.magaripoa.com\/gari\/wp-content\/uploads\/Common-Errors-and-Solutions-when-using-NTSA-TIMS-account-to-process-documents-magaripoa.jpg?fit=1288%2C773&ssl=1","_links":{"self":[{"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/posts\/8587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/comments?post=8587"}],"version-history":[{"count":0,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/posts\/8587\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/media\/8588"}],"wp:attachment":[{"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/media?parent=8587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/categories?post=8587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.magaripoa.com\/gari\/wp-json\/wp\/v2\/tags?post=8587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}