Video – Bolt suspends driver for exposing his genitals to female passenger

Ride-hailing company Bolt has announced the suspension of a driver registered on their app after a viral video of him exposing his private parts to a female customer.

The video that has sent shockwaves through social media shows the driver unzipping his pants and showing his private parts while driving the lady who was accompanied by a friend at the time of the incident.

As a result of the unexpected encounter, the lady ordered the driver to stop and drop them off.

“Unafanya nini? Mbona unavua nguo? Niwekee pale (What are you doing? Why are you undressing? Drop me there),” the lady said.

She then alerted her friend in the backseat saying; “Sally, shuka huyu mtu ako uchi, niweke pale(Sally, alight this man is naked, drop me),”

In their response to the comments under the video shared on X (formerly Twitter) by former Nairobi governor Mike Sonko, Bolt assured customers that the company had zero tolerance for the behaviour depicted.

The company also stated that the mentioned driver had been suspended from providing any further services on the platform.

“Bolt, as part of its zero tolerance to this type of behaviour, has suspended the mentioned driver from providing any further services on our platform,” the company said.

While assuring customers that the company will take appropriate action, Bolt expressed concern over the matter and said it was engaging the affected rider.

“We are also actively engaging with the affected rider, and once again take this opportunity to express our sincere concern and empathy over this unfortunate incident.

“We remain committed to promptly addressing and continuously supporting our valued clients during such difficult moments. At Bolt, the safety of our drivers and passengers remains our highest priority. We remain committed to vigilance and swift response in handling such incidents,” the company added.